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    CORONA-VIRUS

    Information
    We continously monitor the development oft he COVID-19 figures to be able to react to them in the best possible way, as our primary goal is the health of our customers and our employees. On this page you will find a summary of the latest information on changes. In most of our offered holiday regions, travelling is possible.

     

    OUR CUSTOMER FRIENDLY BEHAVIOUR

    1. Cycling holiday
    All our cycling holidays incl. tour arrival date Thursday, June 14th will be cancelled on our part. All customers, who booked a bike tour until tour arrival June 14th, can re-book free of charge and will receive the same services for the originally booked price until the end of the season 2021 (e.g. low season price/high season service). For regulation of centre based cycle tours see point 4; and for partner cycle tours see point 6.
    If you would like to receive back your already paid deposit/payment, this is possible WITHOUT deductions. In this case, please send us your bank account details by email. 

    2. Current Office-situation
    The authority measures are also not without consequences for us either: We currently have restricted office operation times, which means that the processing of your requests will take longer than usual. Our office operating times on telephone are:  Monday to Sunday from 8 a.m. to 6 p.m. If the person in charge is only available on the next day or the day after next, we will gladly accept your call back request.
    Again we are available for you personally at our Information Centre Linz/Danube (near Pfarrplatz) at the following times: Monday to Friday from 8:30 a.m to 12:30 p.m & 1:30 to 4:30 p.m and Saturday from 8:00 a.m to 12:00 p.m. and Sunday from 1:00 to 6 p.m.

    3. Currently we offer following options for the booked arrivals

    3.1. Monitoring recent developments
    We permanently monitor the current development of the Corona-Situation. 

    3.2 Changing/rebooking of a cycle tour already booked
    At the current status (= 21 August), all trips can be carried out according to our overview on the bookable arrival dates of the respective cycle destination. We ask you to comply to the travel contract with respect to our service providers and partners (hotels, etc.). Our general travel conditions apply.

    3.3. Immediate cancellation of a previously booked bike tour
    For all current arrivals, we expect, that we can provide our services/offers properly/regularly.
    If you want to cancel now, the cancellation deadlines apply according to our General Terms and Conditions of Travel. Cancellations at your request are possible in writing (by e-mail/letter) or by telephone.

    4. Information for ship travellers
    4.1.
    Cruises 2020
    For information of te Danube cruises 2020, please contact us directly (primadonna@donautouristik.com). Please note, that for current cancellations our general terms and conditions apply. Please note that approx. 3 weeks before arrival we will inform you separately via E-Mail AND via letter if the cruise takes place as scheduled.

    4.2. Measures on board of the MS Primadonna
    The precautions on board range from increased disinfection measures to the deployment of medical professionals. At the restaurant, meals are served in two sessions with sufficient distance to other travel participants. Cabin service on the promenade deck can be booked on request and is offered in full service (served menu).
    Every guest on board receives his or her own hygiene and prevention information with corresponding recommendation for the journey.
    There is currently an obligation to wear a face mask on board, so you will be asked to wear it during the short distances between your cabin and public areas such as the atrium, restaurants and when de-/boarding. When sitting at a table in the restaurant, bar etc. as well as on the open deck, no face mask must be worn.  All protection measures can be found here!

    4.3. Excursion cruises
    All day cruises with our MS KAISERIN ELISABETH are cancelled the whole season 2020.

    4.4. Island hopping Croatia
    Our cycling holidays „island hopping Croatia“ incl. Tour arrival date 19th September will be cancelled due to the current travel warning on our part. All customers, who booked this tour until  tour arrival 19th September, can re-book free of charge and will receive the same services for the originally booked price until the end of the season 2021 (e.g. low season price/high season service).

    If you would like to receive back your already paid deposit/payment, this is possible WITHOUT deductions. In this case, please send us your bank account details by email.

    This tour is operated with a partner travel agency at site, therefore for all further arrival dates there are special cancellation conditions.
    Please find more infos here:  rad-schiff(at)donautouristik.com.

    5. Special regulation for tours operated with PARTNER travel agencies/operators
    For all bike holidays, which we operate with partners, there are special cancellation conditions. Please send your E-Mail requests to: info(at)radferien.com

    6. New bookings for bike holidays (tours operated by Donau Touristik)
    We have full understanding, if you reset your travel plans and would like to book at a later time. We will currently inform you about the development on our website or respectively by e-mail/telephone call. For all new bookings until October, 15th 2020 there no cancellation costs until 17 days before arrival! For some centre based cycle tours there no cancellation costs until 10 days before arrival! More information <media 12045 _blank>here</media>!
    In general: Please send all requests by e-mail to your responsible Donau Touristik referee. 

    Your
    Donau-Touristik-Team

    Status: 27th August