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    CORONA-VIRUS

    Information
    This extremely regrettable corona situation has lasted for a long time, now we would like to look positively into the coming travel season. We are constantly monitoring developments in order to be able to react to them in the best possible way, as our primary goal is the health of our customers and our employees. On this page you will find a summary of the latest information on changes. In many holiday regions travelling is possible again.

    OUR CUSTOMER FRIENDLY BEHAVIOUR

    1. Cycling holiday
    All our cycling holidays incl. tour arrival date Thursday, June 14th will be cancelled on our part. All customers, who booked a bike tour until tour arrival June 14th, can re-book free of charge and will receive the same services for the originally booked price until the end of the season 2021 (e.g. low season price/high season service). For regulation of centre based cycle tours see point 4; and for partner cycle tours see point 6.
    If you would like to receive back your already paid deposit/payment, this is possible WITHOUT deductions. In this case, please send us your bank account details by email. 

    2. Current Office-situation
    The authority measures are also not without consequences for us either: We currently have restricted office operation times, which means that the processing of your requests will take longer than usual. Our office operating times on telephone are:  Monday to Thursday from 9 a.m. to 4.30 p.m and on Friday from 9 a.m. to 2 p.m. If the person in charge is only available on the next day or the day after next, we will gladly accept your call back request.
    Again we are available for you personally at our Information Centre Linz/Danube (near Pfarrplatz) at the following times: Monday to Thursday from 9 a.m to 12:30 p.m & 1:30 to 4 p.m and Friday from 9:00 a.m to 12:30 p.m.

    3. Currently we offer following options for the booked arrivals from June 15th 2020.

    3.1. Observe the actual situation
    Approximately 4 weeks before arrival you will be informed about the current status in the bike trip region by E-Mail andvia letter (also if and from what time on the Hotel is opened).

    3.2 Changing/rebooking of a cycle tour already booked
    At the current status (= 27 May), all trips can be carried out according to our overview on the bookable arrival dates of the respective cycle destination. We ask you to comply to the travel contract with respect to our service providers and partners (hotels, etc.). Our general travel conditions apply.

    3.3. Immediate cancellation of a previously booked bike tour
    For arrivals from June, 15th 2020, we expect, that we can provide our services/offers properly/regularly.
    If you would like to cancel your bike holiday from tour arrival date June, 15th 2020 the cancellation deadlines apply according to our General Terms and Conditions of Travel. Please note that you will be informed separately 4 weeks before arrival! Cancellations at your request are possible in writing (by e-mail/letter) or by telephone.

    3.4. Special regulation for the Adige cycle path and cycling holidays in Italy
    From today's perspective, the first arrival is possible on Friday, July 24th 2020. Last arrival on Sunday, 27th September 2020. All customers, who booked for arrivals until July, 23th and from 28th September can re-book their trip also to another destination area for free and receive the same services at the originally booked price until the end of the season 2021.
    If you would like to receive back your already paid deposit/payment, this is possible WITHOUT deductions.- We kindly ask you to inform us until 3 weeks before arrival if you would like to rebook your trip or get a voucher without any travel appointment or if you would like to cancel your trip.

    For arrivals starting from Friday, 24th July 2020 we assume that we can provide our services with the following changes:

    • Arrival each Friday, Saturday, Sunday and Monday from 24th July to 27th September.
    • End of the cycle tour at Lake Garda (Riva/Arco): Currently there are hardly any cases in the provinces of South Tyrol and Trentino, as well as excellent hygiene measures in the mainly German speaking hotels.
    • Return transfer by bus from Riva/Arco each Friday & Saturday; no return transfer possible for the remaining days.

    For booked arrivals from July, 24th the items 3.1. 3.2./3.3.  are valid. Please send us an E-mail to etsch(at)donautouristik.com. We will also appreciate to inform you on telephone + 43 (0) 732 2080 1024.

    4. Special regulations for one-centre bike tours (except Italy) and site-to-site tours including train travel
    All arrivals until June, 14th 2020 are also cancelled. Regulation please also find at item 1. From June, 5th applies: According to the booked hotel, special regulation can occur. Please ask your responsible Donau Touristik referee for details.

    5. Information for ship travellers
    5.1. Cancellation of cruises with MS Primadonna

    All arrivals until incl. July, 16th will be cancelled on our part. We offer a free re-booking to all booked customers until the end of the season 2021. The travel dates, prices and program of the black-sea-cruises 2021 also the bicycle cruises 2021 are already bookable. See this link. If you would like to receive back your already paid deposit/payment, this is possible WITHOUT deductions.

    5.2.
    Cruises from July, 17th 2020
    From today´s perspective, the execution of our Danube cruises from July, 17th is secured. For cancellations of arrivals from July, 16th our General Terms and Conditions of Travel apply. Please note that approx. 3 weeks before arrival we will inform you separately via E-Mail AND via letter if the cruise takes place as scheduled.

    5.3. Measures on board of the MS Primadonna
    The precautions on board range from increased disinfection measures to the deployment of medical professionals. Food can be taken in cabins on the promenade deck and is offered in FULL service (served menu). Customers in the main and upper deck cabins will be given their own table in the restaurant with sufficient distance to other cruise participants. Every guest on board receives his or her own hygiene and prevention information with corresponding recommendation for the journey. There is currently no longer a general obligation to wear a face mask on board, which guarantees an unrestricted stay on board in all restaurants and in the atrium. All protection measures can be found here!

    5.4. Excursion cruises
    All day cruises with our MS KAISERIN ELISABETH are cancelled the whole season 2020.

    5.5. Island hopping Croatia
    Our cycling holidays „island hopping Croatia“ incl. Tour arrival date end of June 2020 (=spring dates) will be cancelled on our part. All customers, who booked this tour until  tour arrival end of June, can re-book free of charge and will receive the same services for the originally booked price until the end of the season 2021 (e.g. low season price/high season service).

    If you would like to receive back your already paid deposit/payment, this is possible WITHOUT deductions. In this case, please send us your bank account details by email.

    This tour is operated with a partner travel agency at site, therefore for all further arrival dates there are special cancellation conditions.
    Please find more infos here:
     rad-schiff(at)donautouristik.com.

    6. Special regulation for tours operated with PARTNER travel agencies/operators
    For all bike holidays, which we operate with partners, there are special cancellation conditions. Please send your E-Mail requests to: info(at)radferien.com
    For all partner-bike tours of our catalogue „Radferien-und-mehr“ applies: For legal security, we offer all our clients with an arrival date until June, 4th 2020 a cancellation possibility exempt from charges.

    7. New bookings for bike holidays (tours operated by Donau Touristik)
    We have full understanding, if you reset your travel plans and would like to book at a later time. We will currently inform you about the development on our website or respectively by e-mail/telephone call. For all new bookings until August, 15th 2020 there no cancellation costs until 17 days before arrival! For some centre based cycle tours there no cancellation costs until 10 days before arrival! More information <media 12045 - external-link-new-window "Opens external link in new window">here</media>!

    In general: Please send all requests by e-mail to your responsible Donau Touristik referee. 

    Your
    Donau-Touristik-Team

    Status: 23rd June