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FAQs - Bike Travels & Cruise Trips

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General FAQs

Answers to your most important questions

Here you will find answers to frequently asked questions about your trip with Donau Touristik. From booking and payment, through to rebooking and cancellation, right through to travel insurance, discounts and other organisational matters, we have clearly summarised the most important information for you.

If your question remains unanswered, please do not hesitate to contact us. We’ll be happy to help and will get back to you as soon as possible.

Change/Re-booking

In the event of changes relating to participants, pick-up points, accommodation, transport, the itinerary or the package, a rebooking fee of €35 will be charged; from 10 days before arrival, the fee is €70 per person. This does not apply to changes to arrival dates; in such cases, the stated cancellation conditions apply. If a rail arrival/departure package is included in your trip, a change to the ticket is only possible on request. A change of traveller is permitted provided that the replacement person meets all the conditions for participation and the change is made no later than 5 working days before the start of the trip.

Book

Online booking

On each tour page, you can book online by clicking on ‘Book trip’. The calendar displayed shows the dates still available for that particular tour. When you book via our website, your booking is transferred directly to our IT system and we offer an online discount of 3 per cent per person.

Booking by telephone

We’d be happy to take your booking by telephone on 0043 732 2080 or 0800 100 11 47 ( free of charge from Germany).

Booking by email/post

Please send your booking details on a note containing all the relevant information by email to info@donautouristik.com or by post to Donau Touristik GmbH, Lederergasse 4–12, 4010 Linz.

We require the following details from you to complete a booking

  • Name of the tour/tour number
  • Desired category, if applicable
  • Travel dates
  • Contact details of the person making the booking, including telephone number and email address (if available)
  • First name and surname of travelling companions
  • Accommodation (double / single / triple / quadruple room)
  • Meals (breakfast / half-board / demi-half-board)
  • Hired bike or own bike (type of bike + height of each traveller)
  • Information on whether additional nights are required
  • Please indicate whether a return transfer by train or bus is required

Please also specify any special requirements or requests regarding your chosen trip when booking. For example: separate beds in a double room, food intolerances, thicker tyres for your own bike, and much more. This enables us to clarify your requirements in advance with the hotels or various partners.

Booking confirmation

Once your booking has been made, we will confirm it within approximately 7 working days by email or via our customer portal and request a 20% deposit. There are no booking fees. All general information is included with the booking confirmation. Should your preferred dates, category, room, hire bike etc. not be available, we will contact you to clarify any outstanding issues.

Please bear in mind that, due to high demand, processing times may occasionally be slightly longer in exceptional cases.

0043 732 2080 Monday to Friday, 9 am to 5 pm 0800 100 11 47 Free helpline from Germany

Discounts

Here is an overview of all the discounts we can offer you. These range from group discounts, early-bird and online discounts to children’s concessions.
Click HERE to view the discounts

Feedback

Our aim is to continually improve the quality of our travel products. Your opinion is therefore very important to us. Please do take the time to give us some feedback on your trip.

Click HERE to access the questionnaire!

Flexible rescheduling

This year, we are offering a very flexible and cost-effective option for rebooking. Up to 5 days before arrival (Sternrad: 17 days, MSPD/island hopping: 8 weeks), you can reschedule to a different date, including the following year, for just €35 per person (excluding island hopping in Croatia). This is subject to receipt of the deposit. We’d be happy to advise you on the details!
If you rebook without specifying a new date, you’ll receive a voucher (not redeemable for cash) valid until 31 December 2026.

Contact details

You can find our contact details here.

Customer Portal

We will upload all documents essential for your trip – such as your booking confirmation/invoice or your travel documents booklet – to the customer portal for you. If new documents are available for you in the customer portal, you will receive an email containing a link that takes you directly to the portal. Once you have registered with the customer portal, you can view not only the documents for your current booking but also all documents relating to previous trips . You can also access the customer portal here without needing a link.

Newsletter subscription

Did you enjoy your trip, or are you a new customer who doesn’t want to miss out on any more special offers? Then sign up for our Donau Touristik newsletter now:

ClickHERE to sign up!

Types of travel

Long-distance cycling tours

You cycle from place to place, covering around 30–70 km a day depending on the tour. You travel independently rather than in a group. This allows you to adjust the pace to suit your fitness level and travel without (too much) effort. You’ll get to know many different villages, sights and towns in a short space of time. Your journey is made particularly comfortable by the luggage service, which collects and delivers your luggage daily to your next hotel.
 

Sternradreisen

Setting off on cycling tours through your chosen holiday region from a single hotel is both convenient and varied. You’ll be travelling independently rather than in a group. You’ll stay in the same comfortable accommodation throughout your stay, saving you the hassle of packing your bags every day. The daily stages are carefully planned so that you can explore the holiday region on well-thought-out cycle routes without having to spend time searching for the way. With this type of holiday, you’re not dependent on the weather or your fitness level, and you can even take a day off to make use of the hotel facilities (often including a spa) or explore the surrounding area by car.
 

Cruises

On a cruise along the Danube aboard the 4****Superior MS Primadonna, you won’t just be spending time on board; the programme also includes shore excursions, such as varied city tours, concerts and much more. Whilst on the water, you can enjoy the ship’s countless amenities.
 

Cycling cruises

Spend your days cycling leisurely through unique natural landscapes and your evenings in first-class comfort on board. A cycling and river cruise combines cruising with cycling, with the cruise ship serving as your hotel. With this type of holiday, you’re not restricted by the weather or your fitness level, and you can even take a day off to relax on board. You’ll gather countless impressions of the most beautiful holiday regions whilst cycling, and your hotel simply sails along with you.

Hiking tours

Donaureisen’s hiking tours combine an active experience close to nature with meticulous organisation – ideal for anyone wishing to discover Europe’s mountains and landscapes on foot. These customisable walking holidays take you through stunning Alpine landscapes, to idyllic alpine pastures and historic trails, whilst your luggage is conveniently transported from one accommodation to the next. Thanks to detailed route descriptions, maps and GPS data, you’ll always know where you are and can plan your day’s walk exactly as you wish. For leisurely walkers, there are also base-stay walks, where you stay at the same accommodation whilst still enjoying varied daily walks.

Long-distance travel Sternrad Travel Cruises Cycling cruises

Travel insurance

For cycling holidays, we recommend taking out the ‘BusBahnAuto-KomplettSchutz’ comprehensive cover from Europäische Reiseversicherung.

The following benefits (excerpt) are covered by the insurance, amongst others:

  • Trip cancellation: Cancellation costs if the trip is not taken. If the insurance policy is taken out more than 3 days after the trip is booked, only events occurring from the 10th day after the policy is taken out are covered (except in the case of accident, death or natural disaster).
  • Trip interruption: Additional return travel costs. Reimbursement for booked but unused travel services.
  • Delay cover: Reimbursement for necessary overnight accommodation and meals, including costs of continuing the journey.
  • Luggage: Replacement value cover. Individual: up to €3,500; family: up to €7,000.
  • Cash reimbursement: up to €150.
  • Delayed luggage: Replacement purchases:
    up to 72 hours: individual up to €350, family up to €700;
    over 72 hours: individual up to €750, family up to €1,500.
  • Travel accident: Search and rescue up to €80,000.
  • Medical cover abroad: Inpatient treatment: up to €1,000,000. Outpatient treatment, repatriation (including air ambulance), transfer between hospitals, visits to patients and much more.
  • Personal liability whilst travelling: up to €500,000

The Bus, Train and Car Comprehensive Cover applies to bus, train and car journeys (including ferries and motorbike trips) in Europe for up to 31 days – it does not cover air or sea travel. You can obtain full details directly from our travel advisers.

For sea journeys, we recommend taking out the ‘KomplettSchutz’ cover from Europäische Reiseversicherung. The benefits covered are the same as for the ‘BusBahnAuto-KomplettSchutz’ cover.

Comprehensive Cover applies to a flight or sea journey in Europe or worldwide for up to a maximum of 31 days. Full details are available directly from our travel advisers.

The EUROPEAN Travel Insurance Conditions ERV-RVB 2023 apply. Click here for travel insurance.

Customer Service Helpline

If you have any questions whilst out and about or if you’re not sure what to do, please contact our service helpline. It is available every day. That way, you won’t be left to cope on your own if the worst comes to the worst.

Service Hotline: +43 732 2080

You can find further information on our Contact page.

 

Cancellation cover / Indemnity

Covered for all eventualities – should the unexpected occur. This cover includes cancellation costs up to the full tour price, with no excess payable in the event of a no-show.
Registration is possible on a per-room basis up to 30 days before departure; after that, it can only be arranged at the same time as the booking.

Cancellation cover for long-distance tours

Reimbursement of Donau Touristik cancellation fees in the event of a no-show for a long-distance tour

  • €39 per person: stating reasons*
  • €67 per person: without giving a reason (= also applies as trip interruption cover)
Cancellation cover for star-shaped cycle tours

Reimbursement of Donau Touristik cancellation fees in the event of non-commencement of a hub-and-spoke cycle tour, stating reasons*

  • €75 per person for tour prices up to €1,500
  • €85 per person for a trip price of €1,501 to €1,999
  • €105 per person for a trip price of €2,000 or more (= also covers trip interruption cover)

* Reasons: due to illness, subject to presentation of a medical certificate; in the event of the death of a relative in the direct line or up to the second degree; cover up to a maximum of the booked tour price.

For cycling cruises (MS Primadonna), partner tours and island-hopping trips, we recommend the comprehensive cover offered by Europäische Reiseversicherung.

 

Payment options

Once the booking has been finalised, a deposit of 20 per cent of the total tour price must be paid. The balance must be paid no earlier than 20 days before the start of the trip, without the need for a further reminder.

Payment by bank transfer

Within the eurozone, please use the account details provided on your invoice, in the name of Donau Touristik GesmbH. For payments from outside the eurozone, please note that payment must be received in euros (€) and any charges incurred shall be borne by the client. Exceptions are payments from Switzerland in CHF (SFR): these may be made in euros (€) to the Swiss bank account specified on your invoice.

Payment by credit card

You are welcome to pay for your booked trip by credit card. You can provide your credit card details as follows:

  1. Accessing the customer portal: Open the link to the customer portal from the email in which you received your travel confirmation from us. Click on the credit card icon. You will then be redirected to the page where you can enter your credit card details.
  2. Open the website www.donaureisen.at/epayment. The first step is to enter a 6-digit code, which allows us to clearly identify your booking. This code can be found in the top right-hand corner of your invoice, in square brackets. You will then be redirected to the page where you can enter your credit card details.

Once you have successfully saved your credit card details, we will automatically debit the amounts stated on the invoice from your card on the due dates for the initial and final payments.

Payment at our premises in Linz/Donau

Customers from the local area can pay in cash, by debit card or by credit card directly at our customer centre in Linz on the Danube.