Donau Touristik_Zupanc

Datenschutzerklärung

Informationsverpflichtung

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Datenschutzerklärung

Informationsverpflichtung

We are particularly concerned to protect your data, which is why we comply with the applicable data protection regulations, in particular the DSGVO and the DSG, when processing your personal data (e.g. master data).

Below you will find more detailed information about the data processing by us:

Responsible person

As we are not legally obliged to have a person in charge, we have not appointed a data protection officer with the data protection authority.

Data subject rights/right of objection/ Right of cancellation /Right to complain

You have the following rights in relation to personal data relating to you:

- Right of access (Art 15 GDPR),

- Right to rectification (Art 16 GDPR) or erasure (Art 17 GDPR),

- Restriction of processing (Art 18 GDPR),

- Right to data portability (Art 20 GDPR),

- Right to object to processing (Art 21 GDPR).

Right to object: If the processing of your personal data is based on a balance of interests (Art 6 (1) (f) DSGVO: legitimate interests), you have the right to object to the processing at any time for reasons arising from your particular situation.

When exercising your right to object, we will ask you to show us your reasons why we should not process your personal data as we have done. We will review the merits of the case and either stop or adapt the data processing or show you our compelling legitimate grounds and continue the data processing. We will also continue to process the data if it is for the purpose of asserting, exercising or defending legal claims.

You can object to data processing for the purposes of direct advertising and data analysis at any time. In this case, we will stop the data processing.

Right of revocation: If you have given us your consent for the processing of your personal data, you can also revoke this consent at any time. Your revocation does not affect the lawfulness of the data processing carried out until the revocation.

To exercise the rights listed, you must inform us in person, by telephone or in writing:

Donau Touristik GmbH and the 100% subsidiary DSGL-Donau-Schifffahrts-Gesellschaft mbH, Lederergasse 4-12, 4010 Linz

Please contact us on the subject of data protection by e- mail:

datenschutz(at)donautouristik.com

Please note that we can only provide you with information if you can identify yourself.

You have the right to lodge a complaint with the supervisory authority (Austrian Data Protection Authority), Barichgasse 40-42, 1030 Wien, dsb(at)dsb.gv.at)

Information about the processing of your personal data

Website visit

Purpose: When our website is used for informational purposes only (no registration and no transmission of other information), personal data is collected that is transmitted from your browser to our server. This is technically necessary in order to display our website to you and to be able to guarantee the stability and security of the website.

Legal basis: legitimate interest (Art 6 Abs 1 lit f DSGVO), § 96 Abs 3 TKG 2003

The following data is processed: IP address, date and time of the request, time zone difference to GMT, content of the request (specific page), access status/HTTP status code, amount of data transferred in each case, requesting website, browser, operating system and interface, language and version of the browser software.

Electronic contact requests via the website

Purpose: Processing of contact requests via e-mail or the website contact form.

Legal basis: Fulfilment of a contract, necessary for the implementation of pre-contractual measures (Art 6 para 1 lit b DSGVO), legitimate interest (Art 6 para 1 lit f DSGVO), § 96 para 3 TKG 2003.The following data are processed: Master data, content data of the request

Storage period: Until the request has been answered. If there are legal obligations to retain data, processing will be restricted until then.

Recipients/categories of recipients: Order processor

Cookies / web analytics service

Purpose: improvement of the range of services, web presence and direct advertising

Legal basis: Consent (Art 6 para 1 lit a DSGVO), fulfilment of a contract, necessary for the implementation of pre-contractual measures (Art 6 para 1 lit b DSGVO), legitimate interest, in particular to improve our own services for the benefit of users (Art 6 para 1 lit f DSGVO), § 96 para 3 TKG 2003.

The following data are processed: IP address

Recipients/recipient categories: Company of the analysis service/service provider

Customer management, accounting, logistics and bookkeeping

Purpose: processing of personal data in the context of any business relationship with customers and suppliers in the course of carrying on a trade, including systematic recording of all business transactions relating to income and expenditure.

Legal basis: Consent (Art 6 para 1 lit a DSGVO), fulfilment of a contract, necessary for the implementation of pre-contractual measures (Art 6 para 1 lit b DSGVO), fulfilment of a legal obligation (Art 6 para 1 lit c DSGVO), legitimate interest, in particular defence, exercise and assertion of legal claims (Art 6 para 1 lit f DSGVO), explicit consent (Art 9 para 2 lit a DSGVO).

Storage period: Until the end of the business relationship or until the expiry of the guarantee, warranty, limitation and statutory retention periods applicable to the client (insb BAO); furthermore, until the end of any legal disputes in which the data is required as evidence.

Recipients/categories of recipients: Tax office, courts and authorities, suppliers, debt collection agencies, banks involved in the payment to the person concerned or to third parties, legal representatives, auditors, payroll processors.

The provision of your personal data is necessary for the fulfilment of the contract or the implementation of pre-contractual measures. Without this data, we cannot conclude a contract with you.

Customer care and marketing for own purposes

Purpose: Processing of own or purchased customer and prospective customer data for the initiation of business concerning the own delivery or service offer as well as for the implementation of advertising measures and newsletter dispatch; customer relation management.

The following data is processed for the newsletter dispatch via our website: Master data

Recipients/recipient categories: Company of the analysis service/service provider

Handling of travel services

Purpose: booking, processing and invoicing of travel services for private and business customers; processing of services vis-à-vis customers who resell the travel service.

Storage period: The data will be stored confidentially and with integrity until the expiry of statutory warranty and compensation periods, unless longer contractual or statutory retention periods exist.

Recipients/categories of recipients: Tax office, courts and authorities, legal representatives, auditors and, in particular, foreign representations and/or consulates for the processing of (inbound) travel formalities (e.g. visas) or local travel service providers (in particular hotels and transport companies) or transport companies.

Third country transfer: The transfer of personal data to a third country is necessary for the fulfilment of the contract. The customers have been informed about any risks of the transfer and expressly consent to it in accordance with Art 49 (1) (a) DSGVO or the transfer is necessary for the fulfilment of the contract in accordance with Art 49 (1) (b) DSGVO.

The provision of your personal data is necessary for the fulfilment of the contract or the implementation of pre-contractual measures. Without this data, we cannot conclude a contract with you.

Information on data transfers to third countries or international organisations

As a matter of principle, the data processed by us will not be transmitted to recipients in third countries or international organisations unless this is necessary for the specific performance of the contract (travel to third countries); in this case, this circumstance will also be expressly and unequivocally brought to the attention of the customer.

Cookies on our websites and their management

We use cookies on our websites. However, you are entitled to withdraw your consent to the use of these cookies at any time. If you remove the cookies on our websites or refuse their use, this should not significantly restrict the functionality. Please note, however, that deactivating a cookie or a cookie category does not delete an existing cookie from a browser. This must be done separately within your own browser. For more information on the management of specific cookie types, how to control them or how to delete them, please visit https://www.aboutcookies.org/.

What is a cookie?

A "cookie" is a small file consisting of a text-only information string that a website transfers to your computer hard drive's web browser and places there temporarily for the time of your visit to the website or sometimes for longer, depending on the type of cookie. Cookies perform different functions (e.g. to distinguish between you and other users of the same website) and are used by most websites to provide a higher quality user experience.

Each cookie is unique to your web browser and contains anonymous information. Typically, a cookie contains the name of the domain from which it came, the "lifetime" of the cookie and a value (usually in the form of a randomly generated, unique number).

Econda Analytics

"The analysis of user behaviour is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in the anonymised analysis of user behaviour in order to optimise both its website and its advertising."

"In order to design and optimise this website in line with requirements, anonymised data is collected and stored by solutions and technologies of econda GmbH and user profiles are created from this data using pseudonyms. Cookies may be used for this purpose, which enable the recognition of an Internet browser. However, usage profiles are not merged with data about the bearer of the pseudonym without the express consent of the visitor. In particular, IP addresses are made unrecognisable immediately after receipt, which means that it is not possible to assign usage profiles to IP addresses. The analysis of user behaviour is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in the anonymised analysis of user behaviour in order to optimise both its website and its advertising. Visitors to this website can object to this data collection and storage at any time for the future. The objection only applies to the device and web browser on which it was set, please repeat the process on all devices if necessary. If you delete the opt-out cookie, requests will be sent to econda again."

Google Analytics

Our websites use Google Analytics, a web analytics service provided by Google, Inc ("Google").

Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the respective website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

However, Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent.

By using our websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

If you do not want your IP address, language setting, terminal device, etc. to be analysed, we recommend using the Google Analytics browser add-on to deactivate Google Analytics. The browser add-on for deactivating Google Analytics gives you more control over which Google Analytics Browser-Add-on zur Deaktivierung von Google Analytics.

The add-on tells the JavaScript (ga.js) of Google Analytics that no information about the website visit should be transmitted to Google Analytics.

If you would like to use this function, download and install the add-on for your current web browser. The browser add-on to disable Google Analytics is available for Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera.