Answers to Your Questions
We have compiled the most important answers to the most frequently asked questions about our cycle tours for you here. If your question remains unanswered, please feel free to contact us. We will get back to you as soon as possible.
Depending on the tour, you are welcome to book one or more additional nights at the beginning, end, or during your trip (subject to availability and logistical feasibility). Please inform us at the time of booking if you would like to use your rental bike on these additional days.
Please note that extended bike use may incur additional costs, as bicycle transport often requires unscheduled deliveries to the start or end hotel due to the prolonged stay.
Our cycling tours generally begin after your individual arrival at the starting point of the tour. This means you organize your journey yourself (except in the case of additionally booked or included train travel packages). With your travel documents, you will receive our recommendations and tips for your arrival. We only arrange train tickets; bus or flight tickets cannot be booked through us.
Parking
As convenient as traveling by car may be, finding suitable parking in many destinations is not always easy. We have made arrangements for you! In Passau and in Nauders on the Adige Cycle Path, we have rented private parking areas. For hub-based cycling tours (star-shaped tours), you can often park free of charge at your booked hotel or in the immediate vicinity.
Parking in Salzburg and Mallnitz is included (also valid for extended nights).
If parking is not included, you will find parking information, including approximate prices, directly in the route description (Day 1) in the catalog or on the respective tour’s website.
Train Tickets
Our Deutsche Bahn (DB) train travel package is available from anywhere in Germany to the destinations Danube, Moselle, Potsdam, and Dresden for only + €106 per person round trip. For some tours, this convenient outward and return journey is already included! The DB train package is valid on selected travel days and trains (long-distance services such as IC, ICE, EC, 2nd class) to the published arrival destination according to the tour, including seat reservation and return journey. Departures from anywhere in Austria to Germany can be added for an additional charge if the train package is already included. All our train tickets include seat reservations.
ÖBB tickets cost €95 per person round trip in 2nd class and are valid on the specified arrival and departure dates. Bringing your own bicycle is possible with advance reservation for a fee of approximately €7 per bike, payable directly to DB/ÖBB. Further details can be found here.
Check-in
Hotel check-in usually takes place between 2:00 pm and 4:00 pm. Please check before departure when arrival is possible at your respective hotel. If you expect to arrive after 6:00 pm on your arrival day or during the cycling tour, please inform your (first) overnight hotel in advance. Depending on the hotel, self check-in may also be available. Detailed information will be provided directly by the hotel or in your travel documents.
For most tours, the return transfer by train or bus to the starting point of a point-to-point cycling tour is included. If it is offered as an optional service, you will find the details in the respective tour description. If you do not require the return transfer, please inform us at the time of booking so that we can take this into account.
Additional Information
Westbahn offers good connections to Saalfelden, Lindau, Bregenz, Innsbruck, Villach, Salzburg, Linz, Stuttgart, and Munich, including bicycle transport.
Flixbus also provides direct connections to many destinations without transfers (bicycles not transported).
On each tour page, you can book your trip online by clicking on “Book trip.” The displayed calendar shows the available dates for the respective tour. When booking via our website, your reservation is transferred directly into our booking system, and we grant a 3% online discount per person.
Booking by Phone
We are happy to take your booking by phone at +43 732 2080 or 0800 100 11 47 (toll-free from Germany).
You can also send your booking with all relevant details by email to info@donautouristik.com or by post to:
Donau Touristik GmbH
Lederergasse 4–12
4010 Linz
Austria
Please provide the following details when making your booking:
Please also inform us of any special requests or requirements at the time of booking, such as separate beds in a double room, food intolerances, wider tires for your own bike, and more. This allows us to coordinate your wishes in advance with the hotels and our partners.
Booking Confirmation
After receiving your booking, we will confirm it within approximately 7 working days by email or via our customer portal and request a 20% deposit. No booking fees apply. The booking confirmation will already include all general travel information. If the requested date, category, room type, rental bike, etc., is not available, we will contact you to clarify any open questions.
Please understand that, due to high demand, processing times may occasionally be slightly longer in exceptional cases.
Our cancellation conditions can be found in our General Terms and Conditions of Travel under point 7.
Donau Touristik offers liability coverage/cancellation protection. This includes the following services: Assumption of cancellation fees before the start of the trip as compensation for Donau Touristik cancellation costs if the trip is not taken up to the booked travel price without deductible. Cancellations can be made up to 30 days before departure at the latest and are only possible per room. An application can only be made less than 30 days before arrival together with your booking.
Reimbursement of cancellation costs in the event of non-commencement of a long-distance tour:
Reimbursement of cancellation costs in the event of non-commencement of a star bike tour or the above-mentioned bike cruises with reasons given*:
* Reasons: due to illness with presentation of a medical certificate, in the event of death of relatives in the direct line and second degree; benefit up to a maximum of the booked travel price.
Cancellation cover cannot be booked for trips with the MS-Primadonna, Islandhopping Croatia and partner tours.
We recommend that you take out travel insurance for these types of trip. Information on this can be found under "Travel insurance".
In the event of changes regarding participants, arrival point, accommodation, transportation, itinerary, or booked services, a rebooking fee of €35 per person will be charged; from 10 days before arrival, the fee increases to €70 per person. Changes to arrival dates are excluded from this policy; in such cases, the stated cancellation conditions apply.
If a train arrival/departure package is included in your tour, ticket changes are only possible upon request. A change of participant is permitted provided that the replacement person meets all participation requirements and the change is made no later than 5 working days before the start of the tour.
You can find our contact details here.
We upload all important documents for a trip, such as your booking confirmation/invoice or your travel documents booklet, to the customer portal for you. When new documents are available for you in the customer portal, you will receive an e-mail with a link that takes you directly to the portal. If you register in the customer portal, you can view all documents from previous trips in addition to the documents for your currently booked trip.
You can also access the customer portal here without a link.
Our MS Primadonna is a river cruise ship, which is why the minimum stay on the ship is 1 night. We do not offer day trips or harbour tours.
Here you will find an overview of all the discounts we can offer you. From group discounts, early booking and internet discounts to discounts for children.
HERE you can find the discounts
You can get power for your e-bike either from the socket at the hotel you have booked or at one of our replacement bike stations (= contract hotels/partner businesses). We recommend that you always charge your e-bikes overnight at the hotel you have booked. Then, as a rule, no intermediate charging is necessary for your next stage.
Our aim is to constantly improve the quality of our travel products. Your opinion is therefore very important to us. Please take the time to give us feedback on your holiday.
The fitness levels and the quality of the cycle paths and local signposting are indicated for each tour.
Fitness levels 1 - 5:
1 = Easy to cycle, suitable for everyone
2 = Easy routes, can be mastered with little effort
3 = For "leisure cyclists" with normal fitness, occasional stages with inclines
4 = Slightly more challenging routes, for cyclists with average fitness
5 = For active cyclists with several hilly stages. Basic fitness required!
Quality of cycle paths and signposting 1 - 5:
1 = route often runs on public roads, in short sections also with somewhat heavier traffic
2 = partly on car traffic routes, route is partly hilly
3 = Standard cycle path with good markings, often separated from the road, flat throughout; junctions with many cycle routes to choose from, orientation can be difficult
4 = mostly car-free, beautiful route through great landscapes, very good signposting
5 = excellent, almost completely car-free, excellent signposting, unique landscape experiences
Hire bikes (including e-bikes) can also break down.
On our distance tours, there are stations along the route at intervals of around 10-15 km where we have replacement bikes (only 7-speed bikes, 28‘’ - no e-bikes!) for emergencies. You hand in your defective bike there and simply ‘change saddles’. Our bikes are generally equipped with thick-walled tyres and, if necessary, you can ‘pedal’ a kilometre or two to the nearest exchange station. You will find the spare tyre stations in your travel documents.
For star bike tours outside a distance tour destination, it is possible to change to an intact bike at the same hotel, subject to availability (small wheel bearing available).
Please note that we are therefore unable to accept any workshop invoices, etc.
If you get stuck, please contact our service hotline, which is available seven days a week. You will find the telephone number in your travel documents!
This year, we are offering a very flexible and cost-effective rebooking option. Up to 5 days before arrival (hub-based cycling tours: 17 days, MSPD/island-hopping tours: 8 weeks), you may reschedule your trip to another date — even to the following year — for only €35 per person (excluding Croatia island-hopping tours). The deposit must have been received in order to take advantage of this offer. We are happy to advise you on the details.
If you rebook without selecting a new date, you will receive a voucher (no cash redemption possible) valid until December 31, 2026.
The FRED App is the digital complement to the printed travel documents for Donaureisen cycling tours. It serves as your personal cycling guide on your smartphone, displaying your individually planned route with all stages, destinations, and important details. With the app, you can easily navigate along the way, discover interesting sights and recommended places to stop for refreshments, and stay well informed thanks to helpful reminders — such as bicycle return times.
Use of the FRED App is optional and available for €10 per booking in addition to the regular travel documents. This digital version also allows you to keep track of all booked services, such as accommodations and board, directly within the app and have your digital route book available at all times — ideal for a relaxed and well-organized cycling holiday.
Further information can be found here.
Click here for the system requirements, tips and tricks for using the App as well as instructions for activating the GPS-Data.
For our point-to-point cycling tours, GPS data is automatically sent to you together with your route book (RUL booklet) approximately 21 days before arrival. Optionally, you can book a customized tour via the app (€10 per booking). In this case, the GPS data tailored precisely to your individual itinerary is stored directly in the app. The app also includes the digital route book and allows you to navigate easily to popular sights along your way to the daily destination.
For our hub-based cycling tours (star-shaped tours), we provide GPS data in GPX format. You will automatically receive the data by email approximately 21 days before arrival. We recommend downloading the GPS data to your PC/laptop before departure and uploading it to the platform www.komoot.de. Step-by-step instructions will be sent to you together with the GPS data. On site, you can then access the routes on your smartphone via the Komoot app (in some cases subject to a fee) or through another GPS-enabled platform/app.
If GPS data is available for your booked tour, this will always be clearly listed under the included services for the respective tour.
We rate our hotel partners using our own sun system. Our categorisation with suns ☼ is based on our experience and the stars of the national hotel classification. If named hotels are fully booked for distance tours, we will make a reservation of equal value if possible and refund € 5 per person per night. If only a lower category or the neighbouring town (maximum 10 km) is possible, we offer a discount of € 10 per person per night. For distance tours, you will receive the digital travel documents including the hotels reserved for you approximately 21 days before arrival.
On our point-to-point cycling tours, we transport up to two pieces of luggage per person (each weighing a maximum of approx. 20 kg) from hotel to hotel. With your travel documents, you will receive luggage tags that must be attached to your bags, similar to airline baggage tags. Our luggage drivers will then transfer your bags from one hotel to the next while you enjoy a relaxed day of cycling.
Please note the following important information regarding luggage transfer:
Luggage collection: from 9:00 am
Latest delivery time: by 6:30 pm
Did you like the trip or are you a new customer and don't want to miss any more special offers? Then register now for our Donau Touristik newsletter:
Click HERE to register!
A deposit of 20% of the total tour price must be paid after the booking has been finalised. Final payments must be made at the earliest 20 days before the start of the holiday without further request.
In the euro zone, please use the account specified on your invoice, in the name of Donau Touristik GesmbH. For payments from outside the euro zone, please note that payment must be made in euros (€) and any charges will be charged to the customer. Payments from Switzerland CHF (SFR) are excluded: These can be made in euros (€) to the Swiss bank account specified on your invoice.
You are welcome to pay for your booked holiday by credit card. You can enter your credit card details as follows:
If you have successfully entered your credit card details, we will automatically debit the amounts stated on the invoice from your card on the due dates for the down payment and final payment.
Customers from the surrounding area can pay in cash or by EC or credit card directly at our customer service centre in Linz an der Donau.
A high-quality bicycle is essential for a successful cycling holiday. That is why we rely on solid, premium-quality bikes equipped with reliable components. According to our precise specifications, renowned German and Austrian manufacturers such as Schauff, Kalkhoff, KTM, Focus, and Velo de Ville produce our 7/8-speed coaster brake bikes, 21/24-speed freewheel bikes, and e-bikes in various frame sizes. When booking a rental bike, please always state your height so that we can prepare the right bike for you.
Detailed information and photos of all our rental bikes can be found here.
Our 24-speed touring bikes with excellent riding performance from Schauff (Remagen, Germany) as well as 7-speed touring bikes from Kalkhoff (Germany) or Schauff are available for €154 per week.
Our e-bikes (minimum range 70 km, usually around 100 km) with 3 or 4 assistance levels and 6 or 7 gears from Velo de Ville (Altenberge, Germany), Kalkhoff (Germany), and partly KTM (Austria) are available for €301 per week. On hub-based cycling tours, KTM e-bikes with a range of approximately 50 km are sometimes offered for €245 per stay.
Please provide your height at the time of booking so that we can supply a suitable bicycle.
Double-sided panniers are included in the rental price.
Children’s bikes are available in sizes 16, 18, 20, and 24 inches (26 inches is already adult size). Please indicate the child’s age and height. Child trailers (Kiddy-Van) for 1–2 children up to a maximum of 40 kg are available for €100 rental.
Dog trailers are available for dogs up to 20 kg at a rental price of €100, plus a €25 cleaning fee. Along the Lake Constance Cycle Path, we cooperate with many dog-friendly establishments. Please contact our travel specialists for details.
Special equipment (such as child seats, Kiddy-Vans, or children’s bikes) is available on request and subject to an additional charge.
The rental fee for a bike is not included in the standard tour package price. Therefore, a surcharge of €154 per rental bike and €301 per e-bike generally applies unless otherwise stated in the specific offer. Please refer to the respective tour page for details.
We kindly ask you to always lock our rental bikes. For insurance reasons, it is also necessary to secure the bike to a fixed object. Otherwise, in the event of theft, the customer may be held partially liable. Should your rental bike be stolen, please inform us immediately by phone. Please note that not every hotel offers covered bicycle storage facilities.
For long-distance tours, we offer a return transfer back to the starting point of the tour in all destinations. Depending on the destination, this takes place by bus or train. A transfer for your own bikes to the start of the tour is also possible on certain days of the week. Please also note that you can take advantage of a return transfer at the start of the tour. This allows you to travel home directly at the end of the trip.
For the return transfer by bus, you will be picked up in the morning from your last overnight hotel or a meeting point. Please arrive at the meeting point approximately 10 minutes BEFORE departure and hand in your voucher to the bus driver. Depending on the traffic situation, the bus may be delayed. You will find the details (departure time, meeting point and other information) in your travel documents.
For return transfers by train, a ticket number with a description of the process or the return ticket itself is enclosed with your documents. The journey from the last overnight hotel to the railway station and from the railway station to the car is not included. You will also find the details in your travel documents.
With the bus return transfer, we transport your own bikes back to the starting point of the tour at a reasonable price using a bike trailer. With the return rail transfer, the transfer takes place overnight by dropping off your bikes at the hotel by around 5 pm on the day before your return journey. Your bike will be waiting for you the following day from around 11 am at your destination. The ticket for the bike transport is the bike return transfer loop, which you will receive with your travel documents and which must be attached to your bike BEFORE the transfer. The return transfer of customer-owned e-bikes/tandems/kiddy vans/fat bikes/bikes with tyres wider than 5 cm etc. is only possible on request.
If you have not booked a return transfer for your own bikes, you must transport your own bike back by train on your own.
If you have any questions during your trip or are unsure about anything, please contact our service hotline. It is available daily, so you are never left on your own if assistance is needed.
Service Hotline: +43 732 2080
Further information can be found on our contact page.
For tours organized directly by us, the included services are clearly defined and include, among other things, the “transport flat rate.” This covers our luggage transfer service from hotel to hotel up to the final destination of your cycling tour (e.g., from Passau to Vienna on the Danube Cycle Path). Luggage collection takes place at the hotel from 9:00 am, with delivery by 6:30 pm by our on-site staff. Liability for accepted luggage is covered up to €1,000 per person.
Additionally, transport in our VW support van is possible in case of adverse weather conditions (e.g., extreme heat), provided this was requested at the time of booking and confirmed by us.
This “service package” includes an information kit with a cycling map, a detailed description of the pre-ridden and carefully tested daily stages, as well as the possibility to travel in our support transport bus, provided this was requested at the time of booking and confirmed by us. Liability for accepted items is covered up to €1,000 per person.
For point-to-point tours, you will receive your travel documents booklet approximately 21 days before arrival, including a list of the booked hotels and included services. The FRED App can be added optionally for a surcharge of €10 per booking. The booklet does not need to be printed and primarily serves for your personal travel preparation. Upon arrival, you will receive one printed travel documents booklet per booking as well as an information package per room containing the route book, original tickets (if required), luggage tags, and (if booked) return transfer tags for transporting your own bicycle back.
For hub-based cycling tours (star tours), you will also receive the travel documents booklet approximately 21 days before arrival (since 2026), along with GPS data for the daily stages, if available. The important travel information does not need to be printed and is intended mainly for your personal preparation. Upon arrival, you will receive a summary of included services per booking, as well as an information package per room containing the route description, important travel information, and a cycling map.
For all hotel stays, a hotel voucher is no longer required. Simply stating your name upon arrival at the hotel is sufficient.
For cycling holidays, we recommend taking out the BusBahnAuto Complete Cover from European Travel Insurance (Europäische Reiseversicherung).
The insurance includes, among other benefits (excerpt):
The BusBahnAuto Complete Cover is valid for bus, train, and car travel (including ferry and motorcycle travel) within Europe for trips of up to 31 days. It does not apply to air or cruise travel. Full details are available from our travel advisors.
For cruise holidays, we recommend the Complete Cover from European Travel Insurance. The covered benefits are the same as those listed above.
The Complete Cover applies to air or cruise travel within Europe or worldwide for trips of up to 31 days. Full details are available directly from our travel advisors.
The European Travel Insurance Conditions ERV-RVB 2023 apply. Click here for travel insurance information.
On our point-to-point cycling tours, you cycle from place to place, covering approximately 30–70 km per day, depending on the tour. You travel individually rather than in a group, allowing you to set your own pace according to your fitness level and enjoy a relaxed riding experience without major strain. In a short time, you will discover a variety of towns, sights, and cities. A particular highlight is the convenient luggage transfer service, with your bags collected daily and delivered to your next hotel.
Exploring a holiday region by bike from a single hotel base is both comfortable and varied. You travel individually and stay in the same comfortable accommodation throughout your stay, saving you the hassle of packing your suitcase every day. The daily stages are carefully planned, enabling you to explore the region on well-designed cycling routes without lengthy route searches. This travel style also offers flexibility: depending on the weather or your fitness level, you can take a rest day, enjoy the hotel’s facilities (often including a wellness area), or explore the surroundings by car.
On a Danube river cruise aboard the 4****Superior MS Primadonna, you not only enjoy relaxing time on board but also take part in exciting shore excursions, including diverse city tours, concerts, and much more. While cruising, you can indulge in the many amenities and comforts offered on the ship.
Cycle leisurely through unique natural landscapes during the day and enjoy first-class comfort on board in the evening. A bike and boat tour perfectly combines river cruising with cycling, with the ship serving as your floating hotel. This type of travel offers flexibility regardless of weather or fitness level — you may also choose to take a day off from cycling and relax on board. Along the way, you gather countless impressions of some of Europe’s most beautiful holiday regions — and your hotel travels with you.
The hiking tours offered by Donaureisen combine close-to-nature experiences with careful organization — ideal for those who wish to explore Europe’s mountains and landscapes on foot. These individually planned hiking trips lead you through impressive Alpine scenery, to idyllic mountain huts and along historic trails, while your luggage is conveniently transported from one accommodation to the next. Detailed route descriptions, maps, and GPS data ensure you always stay on track and can shape your hiking day according to your preferences. For leisure hikers, hub-based hiking tours are also available, allowing you to stay in the same accommodation while still enjoying varied daily stages.
Answers on planning, procedures and organisation
In our FAQs on cruises, you’ll find answers to the most important questions about planning your trip. Whether it’s about booking, getting to the port, luggage transport or the exact itinerary of your trip. If your question remains unanswered, please do feel free to contact us.
The MS Primadonna has two accessible cabins on the promenade deck and two on the upper deck. These cabins have two separate beds and, thanks to the positioning of the beds, offer more space to move around. The bathroom has grab rails that guests can use for support, and a shower stool is also available on request from reception for the entire duration of the trip.
The upper and promenade decks as well as the open deck are accessible by lift or stair lift (open deck).
Manual wheelchairs can be used on board without any problems; electric wheelchairs: can be taken on board up to a maximum weight of 35 kg; these can be used individually for shore excursions (without bus), but not on board (storage in the cabin). Manual wheelchairs are available for hire for getting around the ship (free of charge, advance booking required; only a deposit is required at reception).
Individual journey to the embarkation point. Details such as boarding time and place can be found in the arrival information which you will receive approx. 4 weeks before arrival.
Unfortunately, it is not possible to transfer your own bikes. You must bring your bike to the boat yourself and then ride to the car park. From there, there is a passenger transfer.
For the return transfer at the end of the cruise, you can first take the bus to the car park and then collect your own bikes from the ship by car.
On each tour page you have the option of making your booking online by clicking on "Book tour". The calendar displayed informs you about the available dates for the respective tour. If you book via our homepage, your booking will be transferred directly to our computerised system and we grant an internet discount of € 10 per person.
We are happy to take your booking by telephone on 0043 732 2080 or 0800 100 11 47 (free of charge from Germany).
Send your booking by e-mail to info@donautouristik.com or by post to Donau Touristik GmbH, Lederergasse 4-12, 4010 Linz.
We need the following data from you for a booking
Furthermore, please indicate any special features and requests for your desired trip when booking. For example: separate beds in the double room, food intolerances, thicker tyres on your own bike and much more. This enables us to clarify your wishes in advance with the hotels or various partners.
Booking confirmation
Once a booking has been made, we will confirm it within approx. 7 days by e-mail or via our customer portal and request a 10% deposit. There are no booking fees. All general information is enclosed with the booking confirmation. If the desired date, category, room, hire bike etc. is not possible, we will contact you to clarify any outstanding questions.
Please understand that in exceptional cases, due to high demand, it may take a little longer to process your booking.
Extensive hot and cold breakfast buffet including juices and coffee.
3-course menu of your choice at lunchtime.
On cycle cruises, a packed lunch is available to pick up at breakfast. You are also welcome to eat lunch on board, but you must make an appointment with the service staff the evening before.
Coffee and cake with pastries in the afternoon.
4-course menu of your choice in the evening.
Midnight snack
Special requests: If you notify us in advance (at least 3 weeks before arrival), we can offer a vegan/lactose-free lunch/dinner menu. Allergens are indicated on the menus on board. Other requests/diets cannot be accommodated. Except for themed cruises such as the Ganslfahrt, where a menu is provided in advance on our website.
Not included in the cruise price: Beverages – these are charged to your cabin number and must be paid for at the end of the cruise. Beverage packages are not offered.
We recommend contacting your mobile service provider before the start of your trip to avoid any unpleasant surprises.
Our hotel manager and his colleagues at reception are always available to answer your questions.
All important documents related to your trip — such as your booking confirmation/invoice or your travel documents booklet — will be uploaded to the customer portal for you. When new documents become available in the customer portal, you will receive an email with a link that takes you directly to the portal.
If you register in the customer portal, you can view not only the documents for your currently booked trip but also all documents from previous trips. You can also access the customer portal here without using the link.
Duty-free in the EU (as of 02/2026):
200 cigarettes or 50 cigars or 100 cigarillos or 250 g of tobacco and 4 litres of wine or 1 litre of spirits with an alcohol content of more than 22% vol. or 2 litres of spirits with an alcohol content of less than 22% vol.
All information is provided without guarantee. Please note that customs regulations are subject to change at any time. Please contact the relevant authority if necessary!
Do I have to cycle all the stages?
You can decide each day whether you want to cycle or take a break. Please inform the service staff in advance if you are staying on board for lunch.
The fitness levels and the quality of the cycle paths and local signposting are indicated for each tour.
Fitness levels 1 - 5:
1 = Easy to cycle, suitable for everyone
2 = Easy routes, can be mastered with little effort
3 = For "leisure cyclists" with normal fitness, occasional stages with inclines
4 = Slightly more challenging routes, for cyclists with average fitness
5 = For active cyclists with several hilly stages. Basic fitness required!
Quality of cycle paths and signposting 1 - 5:
1 = Route often runs on public roads, with some sections experiencing heavier traffic
2 = Partially on roads with motor vehicle traffic, route is partly hilly
3 = Standard cycle path with good signage, often separated from the road, completely flat; intersections with many cycle routes to choose from, orientation can be difficult
4 = Mostly car-free, beautiful route through stunning landscapes, very good signage
5 = Excellent, almost completely car-free, excellent signage, truly unique landscape experiences
Rental helmets cannot be provided, but helmets can be purchased on board (subject to availability).
InAustria, children under the age of 12 are required to wear helmets, but not high-visibility vests. Adults are not obliged to wear a helmet, but are encouraged to set an example. There is currently a 0.8 per mille limit for cyclists.
In Slovakia, helmets are generally compulsory for cyclists under the age of 15. Outside built-up areas, all cyclists must wear a helmet and high-visibility waistcoat (a high-visibility waistcoat must generally be worn in poor visibility).
Helmets are not yet compulsory in Hungary and Serbia, but high-visibility waistcoats must be worn in poor visibility.
Here you will find an overview of all the discounts we can offer you. From group discounts, early booking and internet discounts to discounts for children.
Further information on discounts can be found on the respective tour page.
Bei GPS – Data funktioniert die Verlinkung zu Komoot nicht.
Casual. No evening wear necessary. You are welcome to enter the restaurant in casual attire (no evening dress required, no suit or tie required).
On selected days, a light ‘Danube Awakening’ exercise class is offered free of charge in the morning, so please bring light sportswear with you if necessary.
You must always carry a valid travel document such as a passport or identity card (driving licence is not sufficient). Further information can be found at www.bmeia.gv.at.
Passengers WITHOUT a valid passport may be refused boarding by the ship's command. In particular, the Serbian authorities, as a non-EU country, will not accept entry WITHOUT a valid passport and the traveller will be forced to leave the ship. In the worst case, the entire ship may be detained.
Take advantage of the low package price and book the excursion package in advance (possible up to 10 days before arrival) to guarantee your place! Depending on availability, only individual services from the package can be booked on board.
For our cycling cruises, we provide GPS data in GPX format. You will automatically receive the data by email approximately 14 days before your arrival. We recommend downloading the GPS data to your PC/laptop before your trip and then uploading them again to the platform www.komoot.de. A step‑by‑step guide will be sent to you together with the GPS data. On site, you can then use the data on your smartphone via the Komoot app (partially subject to a fee!) or through another GPS‑enabled platform/app.
If GPS data is available for the tour you booked, this is always listed under the included services for each tour.
Here you will find some important instructions for baggage transfer:
On-Board Languages: German & English
Language for land programmes: German and/or English, depending on availability.
Neuer Punkt – Check-in
Please refer to your arrival information for check-in times, as these vary depending on the trip.
When checking in on board, please have the following ready/note the following:
It is generally possible to bring your own bike; please note: this is at your own risk. No liability is accepted for damage to the bike or in the event of loss/theft.
Please remove the battery when loading and unloading your own e-bike. We recommend that you label both the battery and the charger with a name sticker.
In general, there are NO parking facilities at our landing stages. Access for boarding and disembarking or dropping off luggage or your own bikes is possible.
Passau:
Parking at the Donau Touristik-Info-Point (only with advance reservation; costs € 60,- per week). Our transfer bus will take you to the landing stage (it is not possible to take bikes; please refer to your travel documents for departure times).
Vienna:
P+R Muthgasse APCOA (Muthgasse 11, 1190 Vienna; costs approx. € 16,- per day payable on site - only card payment possible, or can be booked online: Parking in Campus Muthgasse - Vienna | APCOA | APCOA). You can get to the landing stage by tram ‘D’ or by taxi from Heiligenstadt railway station (U4 & S40).
Linz:
There is NO parking at the landing stage. However, access is possible for entry and exit/baggage drop-off. Free parking is available in the streets around the Peuerbach-Gymnasium (= around Peuerbach-Straße), Heilham (junction Linke Brückenstraße/ Ferihumerstraße 62), near the Friedenskirche (Christkönig) or in the Schwarzstraße area ( approximately 900 m to the ship). Paid parking e.g. in the Lentia City car park ( approximately € 16 per day, approx. 750 m to the ship).
Cash, credit card (Mastercard, VISA, no Diners Club) or EC card.
Changing money on board/foreign currencies
Changing money on board is only possible in small amounts (Hungarian forint/Serbian dinar) - generally subject to availability.
A deposit of 20% of the total tour price must be paid once the booking has been finalised. The balance must be paid at the earliest 20 days before the start of the holiday without further request.
In the euro zone, please use the account stated on your invoice, in the name of Donau Touristik GesmbH. For payments from outside the euro zone, please note that payment must be made in euros (€) and any charges will be charged to the customer. Payments from Switzerland CHF (SFR) are excluded: These can be made in euros (€) to the Swiss bank account specified on your invoice.
You are welcome to pay for your booked trip by credit card. You can enter your credit card details as follows:
Once your credit card details have been successfully saved, we will automatically charge the amounts stated on your invoice to your card on the due dates for the deposit and final payment.
Customers from the surrounding area can pay directly at our customer centre in Linz an der Donau in cash or by EC or credit card.
Pets are not allowed on board.
You will find information on bike collection times in the daily programme on board.
The seat in the restaurant is allocated for all meals. This remains the same table for the entire journey. On the day of arrival, the service manager is available for table reservations and requests.
To ensure smooth processing with customs, port and border authorities, we require the identity document details of each participant.
If you have not yet provided us with this information, please send it to us using the following form:
www.passdaten.donautouristik.com
If several participants are travelling together, please simply forward the form.
It is not necessary to submit one collective entry per booking, but rather one per participant.
If you have any problems with the form, please send the data by e-mail to: primadonna@donautouristik.com
Smoking is permitted on the open deck or in the allocated areas. Smoking is strictly forbidden on the balcony of the cabins.
How did you like the trip? Quality is our goal. Your opinion is very important to us! Please take the time to give us a short feedback on your trip.
Click HERE for the questionnaire!
If not included in the tour price, DB train tickets can be issued for an additional charge of €106 for a return trip, 2nd class with a specific train connection. If included, these can be booked up to 4 weeks before arrival (with a specified train connection for arrival and departure). These are only valid from the nearest long-distance train station (= with ICE, IC, EC); seat reservations included. ÖBB tickets are valid from all stations in Austria (e.g. from Linz or Vienna to Bregenz and back for €95, 2nd class with free choice of train within the desired day of travel).
Be sure to allow sufficient time for your train journey, as delays are possible in some cases. You should choose your connection so that you arrive at the port in good time, at the latest 1 hour before departure or, in Passau, 1 hour before the transfer. Please note that you are responsible for arriving at the port on time. For your departure, please choose connections no earlier than 3 hours after the scheduled arrival, as disembarkation and travel to the station will take some time.
You cycle from place to place, travelling around 30-70 km a day depending on the tour. You travel individually and not in a group. This allows you to adapt the pace to your fitness and you are travelling without (great) effort. You will get to know many different towns, sights and cities in a short space of time. The luggage service with daily collection and delivery of your luggage to the next hotel makes travelling comfortable.
Cycling tours through the respective holiday region from a hotel are both comfortable and varied. You are travelling individually and not in a group. You stay in the same comfortable accommodation for the entire duration of your holiday, so you don't have to pack your bags every day. The daily stages are carefully planned so that you can explore the holiday region on well thought-out cycle routes without having to search for long routes. With this type of holiday, you are independent of the weather or fitness level and can also take a break for a day and use the hotel infrastructure (often with a wellness area) or explore the surrounding area by car.
On a cruise on the Danube with the 4****Superior MS Primadonna, you not only spend time on board, the programme also includes shore excursions, including varied city tours, concerts and much more. During your time on the water, you can enjoy the ship's countless amenities.
Take a leisurely cycle through unique natural landscapes during the day and spend the night in first-class comfort on board. A bike and boat trip combines cruising with cycling. The cruise ship replaces a hotel. With this type of trip, you are independent of weather or fitness and can also take a day off and spend a day on board. You collect countless impressions of the most beautiful holiday regions by bike and your hotel floats along with you.
Winter holidays in Europe offer incomparable experiences. Get active through the winter and boost your well-being. A good balance of healthy exercise and relaxation in the top hotels with wellness provides holiday enjoyment.
You will receive your information pack, consisting of a guest sheet, deck plan and arrival information, approximately 3 weeks before arrival in your customer portal. You will receive all other travel documents directly on board. These include the service list with cabin number, luggage loops for transport to/from the cabin, bike book (for bike cruises), colourful ribbon for bike identification (for bike cruises).
Please note that our cycle cruises are not guided cycle tours, but there are tour briefings with our expert on board every evening (if the next day is a cycling day).
For sauna (20-minute ticket), whirlpool, Kneipp pool, massage, hydrojet, an appointment must be booked at reception.
Bathrobes can be provided free of charge on request.
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